About
Highly analytical QA Engineer with 5+ years of experience specializing in financial services operations, data validation, and client-facing systems. Expert in designing robust test cases, identifying critical defects, and validating high-value data to drive continuous improvement, enhance system reliability, and elevate customer experience.
Work
AIICO Insurance
|QA Engineer
Lagos, Lagos, Nigeria
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Summary
Led comprehensive QA efforts for financial services systems, ensuring software quality, data integrity, and operational reliability.
Highlights
Developed and executed comprehensive functional and non-functional test cases, ensuring the quality, accuracy, and reliability of critical financial services software.
Identified, meticulously documented, and tracked numerous critical defects in financial records and operational workflows, leading to timely resolution and improved system integrity.
Validated high-value client and premium data sets, ensuring 100% completeness, consistency, and integrity for regulatory compliance and accurate reporting.
Collaborated effectively with cross-functional development and operations teams, streamlining processes and enhancing reporting accuracy to improve customer experience.
Keystone Bank
|Customer Service Representative
Lagos, Lagos, Nigeria
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Summary
Provided exceptional customer service and managed critical client information for a leading financial institution.
Highlights
Managed daily interactions with approximately 50 customers, consistently resolving inquiries, product concerns, and complaints with a high rate of customer satisfaction.
Maintained meticulously organized records of customer instructions, ensuring efficient retrieval and accurate processing of client requests.
Diamond Bank Access
|Teller Service Representative
Lagos, Lagos, Nigeria
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Summary
Delivered essential financial services and supported team operations in a fast-paced banking environment.
Highlights
Processed a high volume of diverse financial transactions, including cash deposits, withdrawals, and foreign currency exchanges, with 100% accuracy.
Collaborated effectively within a dedicated three-person team, 'Legacy', to optimize service delivery and achieve daily operational targets.
Education
Yaba College of Technology
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HND
Business Administration & Management
Yaba College of Technology
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ND
Business Administration & Management
Languages
English
Skills
Functional Testing
Functional Testing.
Non-Functional Testing
Non-Functional Testing.
Test Case Design & Execution
Test Case Design & Execution.
Defect Identification
Defect Identification.
Financial Data Validation
Financial Data Validation.
Microsoft Excel
Microsoft Excel.
Team Collaboration
Team Collaboration.
Attention to Detail
Attention to Detail.
Continuous Improvement
Continuous Improvement.
Software Quality Assurance
Software Quality Assurance.
Data Integrity
Data Integrity.
Problem-Solving
Problem-Solving.
Customer Support
Customer Support.
Banking Operations
Banking Operations.
Process Improvement
Process Improvement.
Communication
Communication.
Documentation
Documentation.